FAQ

About your order

Can I order by phone or fax?

We only accept orders via the Internet. Please note that due to system restrictions, we cannot accept orders via telephone or fax.

How much is the shipping cost?

If the total amount of your order is 3,000 yen (excluding tax) or more, shipping is free.

If the total amount of a single order is less than 3,000 yen (excluding tax), an additional shipping fee of 200 yen (excluding tax) will be charged.

Can I have it gift wrapped?

This will be charged separately (100 yen).

Can I specify multiple delivery addresses?

As a general rule, each item will be delivered separately.

I made a mistake with my order. Can I cancel it?

We cannot accept back-ordered or made-to-order items, but we can handle other items only after you place your order and before the product is shipped.

Can I order over the phone?

No, we are sorry.

About the product

Will out-of-stock items be restocked?

If the desired product is out of stock, we will check with the manufacturer and notify you by email.

Regarding delivery

What will be the delivery method and carrier?

*Products shipped directly from the manufacturer are closed on Saturdays, Sundays, holidays, long holidays, and the New Year holidays.

*Depending on payment method, holidays, stock availability, delivery area, etc., it may take 4 to 7 days for the product to be delivered. Please check the email we send you for details.

When will my order arrive at the earliest?

Delivery time: Expected to ship within 4-7 business days (excluding Sundays)

Can you deliver to remote islands?

There may be an additional shipping charge, but we can accommodate that.

Payment

What payment methods are available?

Credit card

[Accepted cards]

The accepted cards are as follows:

All credit card companies allow you to pay in full.

Card companies Payment Method
VISA Revolving credit, installment (3, 5, 6, 10, 12, 15, 18, 20, 24 installments possible)
MASTER Revolving, installment ( 3, 5, 6, 10, 12, 15, 18, 20, 24 installments possible)
JCB Revolving, installment ( 3, 5, 6, 10, 12, 15, 18, 20, 24 installments possible)
Diners Ribo
AMEX Divide ( 3, 5, 6, 10, 12, 15, 18, 20, 24 times possible)

【remarks】

  • If you are unable to use your credit card due to your usage status, Rakuten Ichiba will guide you in changing your credit card information or payment method, or cancel your order.
  • If you do not change your credit card information or payment method within 7 days after being notified, Rakuten Ichiba will automatically cancel your order.
  • If payment is made in installments, revolving payments, or a lump sum bonus payment, the items stipulated in Article 30-2-3 , Paragraph 4 of the Installment Sales Act and Article 54 , Paragraph 1 of the Enforcement Regulations of the same Act will be provided in an automatic email after the order is confirmed.

*We may ask you to verify your identity (by phone, etc.) when placing an order.
 *Credit cards in a name other than your own cannot be used.
 *Due to the payment system, we do not issue credit card receipts.
 *For inquiries regarding credit card payments, please contact Rakuten Ichiba .

Bank transfer

[Transfer destination] Rakuten Bank (Rakuten Ginkou) Rakuten Ichiba Branch (Rakuten Ichiba Shiten) Regular account 2444618 Rakuten (Rikoro SHOP

*The rights to this account are held by Rakuten Group, Inc.

【remarks】

  • After you place your order, Rakuten Ichiba will send you an email with payment instructions.
  • Shipping procedures will begin after we confirm your payment status.
  • If the shop changes the price, the price will be different between when you place your order and when Rakuten Ichiba sends you the payment information email.
     Please check the amount stated in the payment information email before making payment.
  • If payment is not confirmed within 3 days, Rakuten Market will automatically cancel your order.
  • Please check the website of the financial institution you wish to use in advance to confirm their operating hours for transfers. If you are unable to transfer money at the bank counter during holidays or other times, please transfer money via ATM or online banking.
  • We apologize for the inconvenience, but please note that bank transfer fees will be borne by the customer.

*Please make payment from an account in the name of the person who placed the order. If payment is made in a name other than the person who placed the order, we may not be able to confirm the payment.

Can I issue a receipt?

Yes, we can issue a receipt. The receipt will include the qualified invoice issuer number (invoice registration number).