1. "Member" means an individual who applies for membership after agreeing to these Terms and Conditions in accordance with the procedures established by our company.
2. "Member Information" refers to information regarding the member's attributes and the member's transaction history that the member discloses to us.
3. These terms and conditions apply to all members and must be observed during and after the registration process.

We accept online orders 24 hours a day.

Monday to Friday, 9:00 to 17:00. Closed on Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays (orders are accepted 24 hours a day, 365 days a year).

We accept credit cards, bank transfers, Apple Pay, Google Pay, and Shop Pay. Please use whichever method you prefer.
Credit cards Credit cards are accepted.
Bank transfer [Bank transfer details] XX Bank XX Branch Ordinary account XXXXXXX Matsukawa Bunsendo Co., Ltd. The total amount to be paid is as follows. Product price: Total product price (tax included) Transfer fee: Please check at the time of transfer.
Please note that you will be responsible for any bank transfer fees. We will ship the product as soon as we confirm your payment. Please note that if payment is not received within 10 days, your order will be cancelled.

The shipping company used is Yamato Transport and Japan Post.

If you have a specific delivery date, please order at least 5 days before the desired arrival date.
If you do not specify otherwise, credit card payment will be shipped within 5 business days after your order is confirmed. Bank transfer payment will be shipped within 5 business days after your payment is confirmed.
Time specification [You can specify the desired delivery time] Morning, 2pm to 4pm, 4pm to 6pm, 6pm to 8pm, 8pm to 9pm However, even if a time is specified, we may not be able to deliver within the specified time due to circumstances.

Within Japan, flat rate of 500 yen (free for orders over 3,500 yen) *Excluding remote islands

Regarding returns: If there is a mistake on our part, we will accept the return of the product after receiving the product and receiving the contact within 5 days of receipt. In addition, please note that, as a general rule, we cannot accept returns due to customer's convenience. Please check the [Return Conditions] below regarding returns.

<Conditions> Returns will only be accepted in the following cases:

• In case of defective products
• If you receive a product that is different from the one you ordered, we cannot accept returns of the following products:
• Items that have been delivered more than 5 days ago
• Products damaged due to customer negligence
• If it has been opened
  
  Return shipping costs will be borne by our company. If you wish to return an item, please be sure to email us and send it to the following return address with cash on delivery.
  Matsukawa Bunsendo Co., Ltd. 973-5, Kochi, Nishihara-cho, Nakagami-gun, Okinawa 903-0016 TEL: 098-946-1911, FAX: 098-946-1901 Mail: xxxx@xxxx.com
  
  Procedure: We will transfer the money to your designated account within 4 business days after you return the product. The handling fee will be borne by our store.
  Regarding cancellations, you can cancel your order if you contact us within 24 hours of placing the order.

Depending on the size of the product, it will be delivered in a cardboard box or padded envelope.

1. We shall not be liable for any damages incurred by members in relation to our services, including system interruptions, delays, suspensions, data loss, etc. due to failures in communication lines or computers, or damages caused by unauthorized access to data.
2. We do not guarantee that email content sent from our website, server, domain, etc. does not contain harmful content such as computer viruses.
3. The Company shall not be liable for any damages incurred as a result of a Member's violation of these Terms and Conditions.

The Company may revise these Terms and Conditions at its discretion, and may also establish terms and conditions that supplement these Terms and Conditions (hereinafter referred to as "Supplementary Terms and Conditions"). Any revisions or supplements to these Terms and Conditions will take effect when the revised Terms and Conditions or Supplementary Terms and Conditions are posted on the Company's designated website. In such cases, Members will be bound by the revised Terms and Conditions and Supplementary Terms and Conditions.

In the event of a dispute arising from these Terms and Conditions, the district court with jurisdiction over our head office location shall be the exclusive court of first instance.